If you are playing on a mobile device or tablet (iOS/Android):
- Turn your game and any other apps off so that they are no longer running in the background of your device.
- If you have social media accounts connected to your game (like Facebook or Google+), disconnect them.
- Turn your device off and wait 10 seconds before you turn it back on.
- Reconnect your social media accounts to your game, verifying you're using the correct account.
If these steps didn't work, please try them a second time before contacting our support team.