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To get your help request to us in the fastest way possible and let us see your game info right away, please contact us through the web or iOS version of the game directly:

  • In Facebook, you can click the tab "Get Help" at the top of the game window
  • On an iPhone, iPad or iPod touch, tap the settings button (it looks like a gear), and then the button marked "Get Support"

If you cannot access support in either of those ways, please include the following in an e-mail to luckyslots@rockyou.zendesk.com.

If playing Lucky Slots on a mobile device:

  • What type of mobile device you have (e.g., Android, iPhone, iPod, iPad) and which model (e.g., 3G, 4S, iPad 3, etc.)
  • How much free space you have on the device?
  • Have you updated your device to the latest version?

If playing Lucky Slots on your computer:

  • Which browser & version and what kind of computer you are using?
  • Have you tried playing on another browser?
  • Do you have any security software installed?

Game play:

  • Which machine were you playing when this occurred?
  • Can you describe the steps you've taken before this issue happened?

To support your request, please take a screenshot or screencast (video). Here's how: https://rockyou.zendesk.com/hc/en-us/articles/207986137

 

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