Regarding Web Facebook version, If you had not accepted RockYou's Terms of Service (TOS) between 4/30 and 6/26, your prior game from Disney Playdom has been encrypted and stored. You will appear as a new player for the time being.
We are currently looking at all new users created during this period and determining if they are prior players. If you are among them, we will restore your game and notify you.
Regarding iPhone/iPad version, unfortunately given our contractual requirements, if you had not accepted RockYou's Terms of Service (TOS) between 4/30 and 6/26, you will appear as a new player to the game.
Thank you for your patience!