Follow the troubleshooting steps below to fix this issue.
- Clear the cache and cookies once you open the PurePlay site in your web browser, this will reset the game settings on your computer. We suggest you to use the same login credentials (email ID and password of your PurePlay account) to login to your PurePlay account.
- How to clear the cache and cookies from here.
- Try to use another web browser such as Google Chrome, Mozilla Firefox or Internet Explorer and try.
- Improve your system performance using the tips from here.
- If you are using Google Chrome, Firefox or Internet Explorer we would request you to please update the flash player settings from here.