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Unable to Portal

Why can't I use my Portal of Order or Portal of Refuge to move my City?

If you are receiving the error message that states, "Cannot have outstanding market transactions" when trying to use your Portal of Order or Portal of Refuge, please try the following steps.

If your City has a Market, please click on it and go to the Transactions tab. Please cancel any transactions here as this will then allow the use of Portals.

If your City does not have a Market, you are receiving this error due to a previously built Market which was deconstructed without the cancelation of all pending transactions. Please follow the steps listed below to resolve this issue:

  1. Find an empty space to build a new Market. You might already have an empty space, or you will need to deconstruct one of your Buildings
  2. Build a level 1 Market in the empty spot
  3. Go into the Market and cancel all of your pending transactions
  4. Deconstruct the Market
  5. Rebuild a Building on the now empty square

Once these steps are completed, you should now be able to use your Portal of Order or Portal of Refuge to move your City!

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